At Mugmosaic, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the products you received, we offer a hassle-free return and exchange process.

Return Conditions

  1. Eligibility for Returns
    • Items must be returned within 30 days from the date of purchase.
    • Products must be in unused, unworn, and original condition with all packaging intact.
    • Please ensure that the item is securely packaged to prevent damage during return shipping.
  2. Return Process
    • To initiate a return, please contact our customer service team at service@mugmosaic.com to request a Return Merchandise Authorization (RMA).
    • Once the RMA is issued, please ship the item back to us using a trackable shipping service to:
      Mugmosaic
      27 Glen Road, Sandy Hook, CT, 06482.
    • You will be responsible for return shipping costs, except in cases where the item is defective or incorrect.
  3. Refunds
    • Upon receiving and inspecting the returned item, we will refund the original payment method.
    • Please note, that shipping charges are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.
  4. Exchanges
    • If you would like to exchange an item, please follow the same procedure as outlined for returns and let us know the item you wish to exchange for.
    • Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.
  5. Non-returnable Items
    • For hygiene and safety reasons, we cannot accept returns or exchanges on items that have been worn or used.
  6. Damaged or Defective Products
    • If you receive a damaged or defective product, please contact us immediately at service@mugmosaic.com within 7 days of receiving the item. We will resolve the issue by offering a replacement or a full refund.

Contact Information

For any questions regarding returns, exchanges, or assistance with the process, please reach out to our customer service team at:
Email: service@mugmosaic.com
Address: 27 Glen Road, Sandy Hook, CT, 06482.

Thank you for shopping with Mugmosaic. We value your business and strive to provide you with high-quality products and exceptional customer service.